Guest post by J. Bradley Simons
An amazing thing happened this weekend. I was travelling home from Colorado Springs and I witnessed incredible customer service by a group of people in the last place you would expect it: the TSA at the airport security screening.
TSA is typically efficient but it’s usually not where you would expect fantastic customer service. Most of the time, I place the TSA in the category of the “willing but not effective.”
Years ago, one of my continuing education certificates was lost in transit, and the secretary at the University of Utah could not help, but forwarded me to a voice mail. Immediately, I believed I was out of luck. I was surprised, however, to get a response within a few hours. The certificate was recreated, I picked it up, and the problem was solved.