Challenge: Deploying and configuring a whole home automation solution at speed
Solution: Removal of complex, time-consuming programming
What’s one of the biggest challenges facing the professional home technology industry?
“The ability to deliver a complete home automation solution that encompasses every facet of the home, such as shading, lighting, video, audio, and security, and delivering it at speed, on one consistent platform with the best profitability.” That’s according to Michael Short, global residential marketing manager at Crestron.
For many years, deployment and configuration has been time consuming and complex, which can be expected when you bear in mind the level of professional systems that have been installed over the last 40 years — pioneering and pushing the industry. This increases the time that integrators need to spend on projects and, inevitability, eats into their profit margin — or they tie a full system in at speed, but not necessarily with the best performing products.
Solutions that take the complexity out of programming can revolutionize home automation and really benefit the industry.
“Emerging platforms can enable the setup and control of home automation in just a few steps.”
“Emerging platforms can enable the setup and control of home automation in just a few steps, straight from a tablet or web app,” says Michael. “This type of solution, where the configuration utility is baked into the product, marks the future of integration, and it’s here now. By integrating the configuration within the product, dealers don’t have to worry if the professional on site has the correct version of software on their laptop or ask that typical question of ‘who’s got the latest file or program’ for that specific project.”
“With configuration included, the project is backed up in the cloud, so it’s reliably available, wherever and whenever it’s required, including on site,” adds Michael. “This equates to a key benefit for dealers and integrators — speed of deployment.”
Deployment also means training. Dealers are always under the microscope to make sure that their staff are trained to the highest level.
Michael continues, “The great thing about platforms like the one we’ve introduced recently (Pyng® 2.0, in this case) is that it delivers a consistent experience every time. This means a dealer’s training sessions, sales demonstration, and customer support remain the same across the board, making it easier and quicker to learn, sell, and, ultimately, deploy.”
Margins on equipment remain largely the same, but it’s the margins on labor that can make or break a project. Being able to keep labor costs down, from the training right through to maximizing the time spent on site, dealers can sell more projects with the same staffing levels and, therefore, be more competitive.
“The first solution is removing complex programming to solve an industry challenge,” explains Michael. “The second is making it scalable so that it can be tailored to grow with the client and/or property. If manufacturers can tick both boxes, it’s a winning formula for the future growth of our industry, creating more ‘customers for life’ for dealers.”
The desired result is, of course: Once you have deployed an incredible system at speed, you’ve left the client with the best user experience possible.
“Clients want to be empowered, so that they can confidently and intuitively make changes to their home automation, whether it be lifestyle scenes, settings, and even system schedules with just a few taps on an iPad or touchscreen,” says Michael. “They don’t want to have to call a professional to make simple changes to their preferences. They want a system that doesn’t require complex programming but updates with them, simply and automatically, for a user experience that is perfect just for them.”
Solutions with in-built configuration and cloud-based programming are the future.
“They provide the best automation service for both integrator and end user. Not only does it mean a brighter, more profitable business for dealers, but it also creates the most personalized and adaptable experience EVER for your customers — now and into the future.”