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CEDIA Podcast: Coping with Obsolescence

Ed Wenck
Mar 27, 2020

A lot of what an integrator installs can become obsolete -- to the point of failure -- at some point in the future. So how do you prepare a client for this obsolescence, and how do you design systems that can adapt?
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The Customer Care Conversation, Part Three

Ed Wenck
Mar 26, 2020

Following a conversation thread that started on the CEDIA Community board regarding customer care programs, CEDIA set up a conference call with 35 member participants to explore the conversation further and share insights and experience. Here’s part three of our highlights from the call.
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COVID-19 Expert Advice: Some Broad Legal Issues Facing U.S. CEDIA Integrators

Ed Wenck
Mar 25, 2020

Susan Kline, a partner at the firm Faegre Drinker, has some advice on employers, employees, client relationships, and remote work.
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The Customer Care Conversation, Part Two

Ed Wenck
Mar 25, 2020

Following a conversation thread that started on the CEDIA Community board regarding customer care programs, CEDIA set up a conference call with 35 member participants to explore the conversation further and share insights and experience. Here's part two of three.
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CEDIA Podcast: Client Care Programs

Ed Wenck
Mar 24, 2020

Steve Rissi has developed a class on client care programs that's he'll be teaching at CEDIA Expo in Denver. Rissi shares his expertise -- which includes years as the head of an integration firm's service department -- in this podcast with hosts Ed Wenck and Walt Zerbe.
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This Week in CEDIA Education

Brian Weiss
Mar 23, 2020

Each Monday, we'll be releasing a topical digest with a slate of free education including webinars, online courses, white papers, and informative podcasts.
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CEDIA Podcast: Financial and Legal Tips During the Disruption

Ed Wenck
Mar 20, 2020

As COVID-19 disrupts lives and business, Pete the Planner (Peter Dunn) has advice on handling your finances (business AND personal) in an emergency, and Susan Kline from the law firm Faegre Drinker has legal info for employers and employees of CEDIA firms during the coronavirus pandemic.
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The Customer Care Conversation, Part One

Ed Wenck
Mar 17, 2020

Following a conversation thread that started on the CEDIA Community board regarding customer care programs, CEDIA set up a conference call with 35 member participants to explore the conversation further and share insights and experience. We’ve extrapolated some highlights here, and we’ll have additional thoughts from the session in two more parts.
Full story


CEDIA blog posts are intended to provide general information and should not be regarded as legal opinions or advice.

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