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Customer Service Basics (ESCR101)

Want to keep clients happy and ensure they become return customers? Take this class, which will show the best practices for keeping them satisfied.

CEU Value: 1.5

Schedule Schedule
Starts Open
Ends Open
General Info Details
Register for Class Register for Class! - $80.00
Class Information Details

The purpose of this class is to teach participants tips and tricks to keep customers coming back. Participants will discover how proactive customer service practices can help them stand out from the competition.

At the conclusion of this class, participants should be able to:

  • Identify best practice service standards before, during, and after a sale
  • Distinguish customer satisfaction, customer needs, and customer loyalty
  • Identify ways to differentiate their company from the competition through customer service
  • Recognize barriers to providing excellent customer service
  • Describe the consequences of poor customer service and how poor service affects their business
  • Identify what the customer values rather than waiting for customers to tell them what they want or need

This eCourse consists of an in-depth lecture of course content segmented in small, organized chunks and married with additional material. Types of material in this course include:

  • Quizzes
  • Comprehension activities
  • Real-life scenarios
  • Downloadables such as worksheets, reference documents, diagrams, and additional reference material

After registering, this eCourse will be available for 90 days. To access, log in to and select My CEDIA then My Training.

Class Length: 1.5 hours

Regular Price: $80
CEDIA Member Price: $50


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