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Three Questions — and Answers — for Those New to the Industry

Ed Wenck
Aug 17, 2016

A new business owner has queries on going rates, agreements and best practices. Here are a few resources.
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Why Customer Trust is Important and How You Can Earn It

CEDIA
Aug 03, 2015

Every business owner knows their customers are their biggest asset; without customers, there would be no purpose for the business at all.

But getting customers isn't enough. You need to retain them and use your relationship with them to promote yourself to other potential consumers.

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5 Steps to More and Better Referrals

CEDIA
Dec 17, 2014

referralsIt doesn't matter whether you're a small business consisting of just you and a few other workers or a growing company with a dozen employees – many of your new customers will come to you based on referrals.

Without a strong word-of-mouth strategy, you'll lose out on many people who could use your services, but never heard about you.

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New This Month in CEDIA’s Resource Library

CEDIA
May 01, 2014

CEDIA TrainingLast year, CEDIA launched an extensive new Resource Library stocked with online learning, tools, templates, videos, and more, all designed to help you get the training you need without leaving your desk.

Each month since, we’ve unveiled additional resources to keep the content fresh and up-to-date.

What’s new for the month of May? We're released over a dozen resources covering all things video.

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Ensuring Your Success by Making Your Trade Partners Look Good

Jay Rollie
Mar 24, 2014

blueprintsFor both homebuilders and remodelers, success heavily depends upon referrals from satisfied customers. And as a home technology professional, your business benefits from referrals by satisfied builders and remodelers.

This means that it is in your best interest to contribute to your trade partners’ success by doing your part to ensure customer satisfaction.

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Don’t Let Time Punish You

Erin Couch
Jan 20, 2014

“Tiiiiime, why you punish me?”

Call me crazy, but it seems as though the guys in Hootie and the Blowfish had it right during that “gilded age” I like to call the 90s.

Time can be like a wave crashing into the shore. It can even leave you crying after washing away your dreams (see what I did, there?).

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Solutions at Any Level: Standardizing Your Offerings

Ric Johnson
Dec 11, 2013

Plan Your ProjectIn recent years, standard home technology packages have been developed, as have upgrade options, much like for any other category of products found in a home.

Today, building for the client who wants to age in place has meant the home technology professional has had to look beyond the traditional approaches of delivering fantastic audio/visual installations to an approach that not only focuses on today’s active lifestyle, but also tomorrow’s possible need for assisted living.

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Customer Service in the most Unlikely Places

J. Bradley Simons
Nov 04, 2013

Guest post by J. Bradley Simons

HandshakeAn amazing thing happened this weekend. I was travelling home from Colorado Springs and I witnessed incredible customer service by a group of people in the last place you would expect it: the TSA at the airport security screening.

TSA is typically efficient but it’s usually not where you would expect fantastic customer service. Most of the time, I place the TSA in the category of the “willing but not effective.”

Years ago, one of my continuing education certificates was lost in transit, and the secretary at the University of Utah could not help, but forwarded me to a voice mail. Immediately, I believed I was out of luck. I was surprised, however, to get a response within a few hours. The certificate was recreated, I picked it up, and the problem was solved.

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CEDIA blog posts are intended to provide general information and should not be regarded as legal opinions or advice.

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