the service contracts you
offer is an operational challenge. In this Business Toolkit
Series archived webinar, explore the pros and cons to establishing a dedicated service department.
If you decide not to have a dedicated department, then look at
how to create a structure to handle service calls that
does not disrupt your installation business.
Additional operational issues will also be discussed including how to set up
on-call technicians and reward or incentivize them, handling necessary
replacement parts and tools, setting guidelines for service calls and setting
service hours, training, and more.
Several home technology professionals will contribute their experiences and
participate in this idea sharing webinar facilitated by Leslie Shiner of The
Recorded on May 28, 2014.
This webinar is only available to CEDIA members.