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Recurring Revenue (Part 2 of 6): Designing Service Contracts Recorded Webinar

Developing a service contract is overwhelming as more questions than answers usually come to mind. Do I create a single offering or a multi-tiered service program? What do I cover or not cover? Do I continue to offer any free support? How do I handle an answering service and provide a reasonable timeframe for response, especially over weekends and holidays? Is this for all of my clients or only a targeted group? Do I even have a wide enough client base to be profitable? Better yet, how do I even set this up to be profitable when I don’t know the number of hours it’s going to take to service these contract?

Service contracts seem like the way to go, but it also seems like a lot could go wrong if they are not designed well. During this Business Toolkit Series archived webinar, go through a checklist of decisions that need to be made and hear detailed examples of the decisions (and results) made by your peers. Some had success and some did not, but everyone learned important lessons they will share.

Several home technology professionals will contribute their experiences and participate in this idea sharing webinar facilitated by Leslie Shiner of The ShinerGroup.

Recorded on April 30, 2014.

This webinar is only available to CEDIA members.
CEU Value: 1.0

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This resource is a CEDIA member benefit. If you are a member, log in above. Not a member? Contact join@cedia.org.
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Recurring Monthly Revenue (RMR) is a concept we are all familiar. The benefits are undeniable – establishes long-term relationships with your clients, boosts customer satisfaction, creates a steady cash flow, and increases the value of your business. But, it’s not that simple because there is not a one-size-fits-all business model to follow. Every company must find the mix that works best for them and their customers.

To position your business for success, you must add RMR to your business model. In this Business Toolkit Series of webinars, we will provide a forum for idea sharing and learning to guide you through the process of developing a RMR program. The information will be delivered straight from other home technology professionals through conversations facilitated by Leslie Shiner of The ShinerGroup.

There is no sure-thing, step-by-step guide to designing, implementing, and maintaining a RMR program. But you don’t have to go it alone. Whether you currently offer RMR or need to get started, attend this webinar series so you can make educated decisions by learning from others.

After registering, the one-hour archived webinar and documents will be available for 90 days. To access, log in to cedia.net and select My CEDIA then My Training.

   


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