Developing a service contract is overwhelming as more
questions than answers usually come to mind. Do I create a single offering or a
multi-tiered service program? What do I cover or not cover? Do I continue to
offer any free support? How do I handle an answering service and provide a
reasonable timeframe for response, especially over weekends and holidays? Is
this for all of my clients or only a
targeted group? Do I even have a wide enough client base to be profitable?
Better yet, how do I even set this up to be profitable
when I don’t know the number of hours it’s going
to take to service these contract?
Service contracts seem like the way to go, but it also seems like a lot could go
wrong if they are not designed well. During this Business Toolkit Series archived
webinar, go through a checklist of decisions that need to be made and hear
detailed examples of the decisions (and results) made by your peers. Some had
success and some did not, but everyone learned important lessons they will
Several home technology professionals will contribute their experiences and
participate in this idea sharing webinar facilitated by Leslie Shiner of The
Recorded on April 30, 2014.
This webinar is only available to CEDIA members.